Terms and Conditions
TERMS & CONDITIONS for Travel Planning Services
Names provided to Bonne Vacances Travel for customers must be an EXACT MATCH to the Government-Issued ID that will be used during travel. The customer is responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name. A name revision fee of $25 per person will be assessed by Bonne Vacances Travel for name corrections or revisions, in addition to other fees assessed by airlines or other suppliers.
It is the customer’s responsibility to verify that a passport is valid at the time of departure, remains valid for a minimum of six months beyond the return travel date, and contains sufficient BLANK pages to attach any required visas for their travel. Some countries may require that children under 18 years of age must travel with the consent of both parents. Please verify the most current documentation and entry requirements with the country’s consulate, an immigration office or at www.travel.state.gov. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines. No refund will be issued for losses incurred as a result of failure to obtain or provide required valid documentation.
Updated information regarding security measures and requirements for air travel are available at https://travel.state.gov. It is highly recommended for the customer to check this website for possible changes due to security measures and air travel for their scheduled destination(s). For medical information, visit the Centers for Disease Control at https://www.cdc.gov/travel.
It is the customer’s responsibility to check and verify any and all passport, visa, vaccination, or other entry requirements of planned destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s).
It is the passenger’s responsibility to be aware of any Felony, DUI, or Child Support issues which may result in denied boarding of international flights.
DOCUMENTS – Unless issued electronically, documents will be issued on fully paid reservations approximately 21 days prior to departure. Fees apply for the replacement of lost or destroyed documents and for expedited delivery.
CHANGES PRIOR TO DEPARTURE – Bonne Vacances Travel will assess a fee for each customer initiated change to the reservation after receipt of payment, and additional airline, hotel and/or supplier fees may also be charged. Any change made will result in the reservation being re-priced at the rate in effect at the time of the change.
CANCELLATIONS & REFUNDS – Bonne Vacances Travel will assess a $100 fee for cancellations, separate from travel supplier, payable by check or credit card. Additional airline, hotel and/or supplier fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason.
CHARGEBACK REFUNDS – Chargebacks, the act of going through your bank or credit card company to obtain a refund, cancel trip, or to circumvent the refund of travel funds from a travel vendor, will be treated as theft. The customer agrees not to use chargebacks as a means of refunds. This notice will serve as proof that the client willingly booked travel services from Bonne Vacances Travel and agreed to not initiate a chargeback with any travel services Bonne Vacances Travel arranges. The client agrees to work with travel vendor and Bonne Vacances Travel representative to settle any billing disputes. If a client utilizes chargeback services, they will be immediately be turned over to the prosecuting attorney’s office for fraud. Client will be responsible for all monies, fees, assessments, attorney fees and court costs associated with initiated chargeback.
RESPONSIBILITY:
Bonne Vacances Travel offers retail travel services which are provided by separate and independent vendors of travel services to our clients. Bonne Vacances Travel represents and acts as agent for disclosed principals and independent contractors, including carriers, transportation companies, tour operators, wholesalers, service companies, hotels, etc.
Bonne Vacances Travel does not operate, control, or otherwise provide the services of the aforementioned travel vendors. Customer agrees and understands that Bonne Vacances Travel is not responsible or liable for any acts, omissions, financial stability, delays or changes by any of these entities. Neither Bonne Vacances Travel nor any of its representatives shall be or become liable or responsible for any loss, injury, damage to person, property, or otherwise in connection with any accommodations, transportation or other services resulting directly or indirectly from any extraordinary circumstances, including but not limited to acts of God, dangers incident to the sea, fire, breakdown in machinery, acts of governments, de jure or de facto, war, hostilities, civil disturbances, strikes, riots, thefts, epidemics, medical quarantines, customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or schedules from any cause beyond the control of Bonne Vacacnes Travel or from any loss or damage resulting from insufficient or improperly issued passports, visas or other documents. In the event an airline or travel vendor declares bankruptcy, it is not obligated to carry the client or to provide funds. Money given to Bonne Vacances Travel immediately becomes the property of the airline or travel vendor, as required by law.
Bonne Vacances Travel is not allowed to provide refunds for vendors who have declared bankruptcy. If an airline or travel vendor declares bankruptcy, it might continue services or stop completely. Other airlines or travel vendors might provide alternative services under the limited circumstances.
If you have any questions or concerns regarding the terms and conditions as presented on this page, please contact us via email at bonnevacancestravel@gmail.com.